Clinic Information
New Patient Registration
[top] AppointmentsPlease telephone for your appointment on 3272 5155. Appointments are preferred as they minimise your waiting time and ensure that you see the doctor of your choice at a time convenient for you. Emergencies will be seen at any time. Patients are seen in the following order:
Appointments are usually booked at 15 minute intervals. Sometimes a long appointment may be necessary; for example if you wish to discuss more than one issue or require an insurance medical. Please advise the receptionist of this when making your appointment. It is important to make separate appointments for each patient. Adding extra family members to a single appointment causes delays to other patients. You may phone the practice before your appointment to check whether your doctor is running on time. As a courtesy to you, if the Doctor is running significantly behind, we will endeavour to contact you to let you know the wait time, or to allow you to rebook your appointment. [top] DelaysOur aim is to see our patients on time. We realise that you often have other time obligations. If we are running late, then it may well be the result of an emergency and we appreciate your patience in this situation. We ask, that when booking your appointment, consider what issues you wish to discuss with your Doctor, and book a longer consultation if necessary. Our reception staff will be able to advise you on this. If your consultation time has run out, please let the Doctor know you have further problems you wish to discuss, and you will rebook an appointment. Please book an individual appointment for each family member needing to be seen. This will help the Doctor run to time and avoid delays for other patients. This will also allow the Doctor to give each individual the time they deserve rather than being rushed. [top] Missed AppointmentsIf a booked appointment is not attended by you and insufficient or no notice is provided to the practice, the practice may charge a cancellation fee of $30 per appointment. Please note that this fee is a private fee and is not refundable under Medicare. If more than one appointments are not attended without notifying the practice, you may not be able to rebook until you have settled your account. Please be considerate of fellow patients and the Doctor's and staff of the practice. This policy is intended to facilitate on time appointments for all of our patients. [top] PrescriptionsWe prefer that you request sufficient prescriptions until your next appointment date. However, at the discretion of your Doctor, and depending on your medical condition, a prescription may be able to be provided without an appointment. A non-Medicare fee of $16.00 applies for this service. 24 hours notice is advisable. [top] ReferralsThe Doctors at our practice prefer to see you to check on the ongoing need for you to see your specialist and update the specialist about your progress, so an appointment is generally necessary for renewal of referrals. In some circumstances at your doctor’s discretion, a referral may be able to be provided without an appointment. A non-Medicare fee of $16.00 applies for this service. Referral to a new specialist doctor always requires a consultation with your doctor. Referrals cannot be backdated. [top] Telephone AccessFor routine matters, the doctor may be able to take your phone call between 1.00pm and 2.00pm. If the doctor is busy, they may need to return your call at a later time. We request that general inquires or for routine test results, please phone after 12 noon weekdays only. [top] Confidentiality – Privacy PolicyThis practice has developed a policy to protect patient privacy in compliance with privacy legislation. You may request a privacy information pamphlet or inspect the privacy policy on request. Our policy informs you:
[top] Consultation FeesChildren of school age and Pension Card holders are bulk billed within normal hours. ‘Out of hours’ is regarded as Saturday, Public holidays and after 5.00pm weekdays. Health Care Card holders are charged at a concessional rate. We charge a private fee for most other consultations. Fees must be paid in full at the time of consultation. We accept cash, EFTPOS and credit cards.
[top] Recall SystemsUnless you request otherwise, we may place you on a recall list for preventive health checks, such as Pap Smears, Diabetes and Heart Disease care, annual ‘Health Assessments’ for the over 75's, and other advisable checks. You may be contacted by phone, mail, email or SMS if you provide us with these details, unless you advise us otherwise. [top] Out of Practice VisitsThese visits are available to practice patients who live in the local area and who are too sick to come to the practice, but do not, in the Doctor’s opinion, require hospital assessment. Requests are best made before 9am. Visits may be done at lunchtime or after hours. Home visits are not bulk billed. [top] Test ResultsA consultation with the doctor is generally required to receive and discuss pathology/blood test results, and plan any further management. If agreed with your doctor during the consultation when tests are ordered, results of routine tests may be available over the telephone. [top] Commitment to Postgraduate EducationWe are an accredited postgraduate training practice with the Royal Australian College of General Practitioners. Dr Cafferky and Dr Veary are accredited General Practice Supervisors. At times, the practice hosts doctors who are Registrars in the Family Medicine Training Program. They are fully qualified and experienced doctors who are undertaking further training in the discipline of General Practice. Our Nursing staff are experts in all aspects of General Practice nursing and attend ongoing training to ensure their skill levels remain current and of an excellent standard. [top] Patient FeedbackFrom time to time, this practice invites patients to complete a questionnaire on their views of the practice and how we could improve. These surveys are confidential. If you are unhappy with any aspect of the care you receive, please feel free to discuss this with your doctor or the Practice Manager. If we are unable to resolve the issue, you may wish to contact the Health Rights Commission, GPO Box 3089, Brisbane 4001, or phone (07) 3234 0272. We strive to deliver the highest standard of family health care in a friendly supportive environment. We welcome your feedback to continually improve our services. [top] Nursing StaffWe have a dedicated team of professional nurses, who are highly skilled in all aspects of general practice. The nurses are committed to ongoing education to bring you the latest in health care. [top] Location
Calamvale Village Shopping Centre
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